We have taken great care to make our Cancellation Policy as flexible as possible. We understand that you may want to amend your travel dates - even at the last minute, or that you may have to cancel your travels - due to unforeseen circumstances. Please note that we do not charge any cancellation fee for booking requests in progress. However once your booking is final, i.e. we have sent the HOTEL VOUCHER to the email address provided during your booking process, our Cancellation Policy applies.

If we receive your notification of cancellation or your booking amendment request prior 14 days preceding your check-in date or unless stated otherwise, a one time administration fee of 5% based on your room rate (for the duration of your entire stay) shall be charged to your credit card with a minimum fee of USD 35.

If we receive your notification of cancellation or booking amendment request within 14 days preceding your check-in date the cancellation fee varies with the hotel concerned. Unless otherwise stated, it is 50% of your room rate for the duration of your entire stay, or in case you stay only one night the full amount will be charged.

At times the particular hotel you have booked with, may stipulate different amendment or cancellation policies not covered here. Any policies dictated by the hotel will always supercede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely.

How to cancel?

You may submit your notification of cancellation by email or by fax. Please be advised that we will not accept any cancellation requests by phone. Cancellations must show your BOOKING ID and email address you originally used to make your booking. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email do contact us IMMEDIATELY.

Need more information?

We at Sadaf Travel & Tours aim to please! It is our sincere intention to provide you with the best service possible. In case of questions please do not hesitate to contact us at any time. Our Customer Service Agents are available by email, phone or fax.

Questions/Comments?

Please feel free to contact us. To send any question or comments you may have just fill our online form and we will get back to you promptly.